For the last 15 years, I've been designing user interfaces for information rich projects with an emphasis on efficiency and errors prevention.
I have contributed, in agencies and as a freelance, to significant projects used by thousands of customers in France, Germany, and Luxembourg.
After the launch of their mobile application, the customer relations department was seeking to bring all the various communication channels in coherence. The project of the tablet application was the prototype of a new user experience which was then applied to the website, smartphone and service terminals.
The Ameli website is the core customer relationship service of France's main health insurer. Since 2010 we redesigned the web and mobile application with an emphasis on information architecture and the most used services.
Generali teams were seeking to unify their interface design practices and reduce development times. We created and documented a UI kit based on a highly customized Bootstrap and a repository of best practices for the ergonomy of business applications.
The Health Insurance Home Return Program allows hospital patients to return to their homes earlier while maintaining medical follow-up. This truly nomadic application is used by patients from their rooms, by medical staff in each department and by administrative staff.
In the transition to dematerialization of subway tickets, the efficiency of recharging kiosk was paramount. Thanks to interactive prototypes and robust user tests, RATP was able to validate the effectiveness of its contactless charging kiosks before deploying to stations.
